AI Credit Is Not Updated After PRO Purchase

#326070
  • Resolved Bionluk_blog

    2 years, 3 months ago

    Rank Math free

    Hi, this is Bora from Teamflect.

    I purchased your pro pack on January 5th, but the AI ​​credit field has not been updated.

    So currently, we can’t use AI credit at all.

    Secondly, we’d like to upgrade *again* to your business package. Do we have to re-buy it, or is there a way to transfer our credits and upgrade our package?

Viewing 1 replies (of 1 total)
  • Prabhat

    2 years, 3 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math PRO account (with the email in the sensitive data section) and see if that updates the credits on the website:

    Let us know how that goes.

    Thank you.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘AI Credit Is Not Updated After PRO Purchase’ is closed to new replies.