AI Credit – Is Not Updated After PRO Purchase 2

#326192
  • Resolved helenaforsberg

    3 years ago

    Rank Math free

    Hi, this is Bora from Teamflect, again.

    I’ve contacted you today (ticket no:#326070) about our AI Credits. We’ve purchased your pro package on January 5th, but the AI ​​credit field has not been updated.

    We’ve disconnected and re-connect as suggested, but it didn’t work. Please let us solve this immediately.

    Kind regards,

Viewing 1 replies (of 1 total)
  • Miguel

    3 years ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    You need to make sure that the PRO plugin is installed on the website alongside the Free plugin.

    ​​​​​​​After that, you need to log in to Rank Math with the email address you shared in the sensitive data section.

    Lastly, please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘AI Credit – Is Not Updated After PRO Purchase 2’ is closed to new replies.