Hello,
Thank you for reaching out about your Content AI credits showing as 0 even after refreshing in WordPress.
If your credits are not updating after refreshing, please ensure that you are logged into the correct Rank Math account that has the purchased Content AI credits.
If you have confirmed that you are logged into the correct account, please disconnect and reconnect your Rank Math account in your WordPress admin area by going to Rank Math > Dashboard > Help. After reconnecting, refresh the credits again by heading to Content AI.
If the issue persists, please let us know so we can further assist you.
We appreciate your patience and understanding.
我试着重新连接 也确定连接的一个账户 而且这里已经显示连接到我的网站了
Could not generate. Please try again later.
当我点击刷新的时候 弹出个窗口 提示这个
Could not generate. Please try again later.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We already shared the issue with our developers and they are investigating it. As soon as we get some updates, we’ll make sure to let you know here.
We would really appreciate your kind patience regarding this issue.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
It seems like your IP address is getting blocked on our firewall. Please share your server IP address so that we can whitelist this on our end.
If you’re not sure about your IP address, you can get in touch with your hosting provider and share this in the sensitive data section.
Looking forward to helping you.
Thank you.
220.240.254.3 is my computer ip
141.136.42.134 is my host ip
Hello,
It looks like you are using a Pirated version of Rank Math PRO. Please purchase a license and use that to activate it on your website.
You can make the purchase here:
https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
We have fixed the Content AI credit issue for you. We have deactivated the PRO plugin and credits
You can use Content AI with the free version of Rank Math. It is integrated as a module within the Rank Math SEO plugin, so you can access it without installing any additional plugin.
Kindly check on your end and let us know how it goes.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
他不好用 当我在产品页面选择
Generate With Al
他提示
Could not generate, Please try again later.
你们可以用我的账号试验一下
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
