Hello,
I’m sorry to hear that you are experiencing issues with your Content AI credits. To resolve this, please follow these steps:
- Head over to the Rank Math account area and ensure that your account has Content AI credits left.
- Then, navigate to Rank Math SEO → General Settings → Content AI on your website and refresh the Content AI credits.
- If your credits still don’t appear, you should reconnect your account as shown here.
Following these steps should help you retrieve your purchased credits. If you encounter any further issues or need additional assistance, feel free to reach out to our dedicated support team here. We are available 24/7, 365 days a year to assist you.
Thank you for bringing this to our attention.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and check if you can see the correct Content AI credits.
If the credit count is correct on your account but not on your website, please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi
Thanks for your reply. Unfortunately, I could not update the credits. I did try everything according to your instructions. I did reconnect, log out and log in but the credits are still 0.
Thanks for your help.
Best Regards,
Peter
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hi, It is complicated. I cannot understand it. If I click on updating credits I get a pop up to retry later again. But I cannot retry 100 times.
Please help me on an easy way.
Thanks a lot.
Hello,
We are very sorry for the trouble you are facing with updating the credits on your site which prevented you from using the Content AI.
Please ensure that you have updated the Rank Math plugin to the latest version which is v1.0.222 according to the changelog: https://rankmath.com/changelog/free/
However, if the issue persists, there must be a reason it is happening on your website, and that is what we need to discover so that we can offer the right solution.
Please provide the login details to your website as requested earlier so we can resolve this for you.
We look forward to hearing from you.
Thank you for choosing Rank Math.
Dear Sir:
Thanks a lot. Here are the logins:
WP-admin:
User: admin
password: lGreEdzthG5
I hope that helps.
Thanks and regards,
Peter
Hello,
This website has the PRO plugin installed but you don’t have a PRO subscription.
You need to disable the PRO plugin and reconnect the website using only the Free plugin to be able to use the Content AI credits.
Thank you.
Hi
It looks like something went wrong. The meta title descriptions is partially in Dutch language.
It did bulk edit Meta title and description for all posts but only 47 posts haven been edited but I cannot check it.
Please help me and let me know.
Thanks and regards
Peter
And cannot change back the language from Dutch to German. Because I got this:
“Not Implemented
POST not supported for current URL.
Apache Server at limmat-zuerich-umzug.ch Port 443”
What is wrong and could you change it back German language,please
Thanks a lotl.
Could you reset back everything back, please
Hello,
We have replied to your other ticket for this issue and are closing this one.
Please check the reply there.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
