After updating version 1.0.49, my website shutdowned

  • Hi, I am Collin

    My website showed message “there has been a critical error” and shutdown after updating Rank math SEO 1.0.49.

    I couldn’t access my website and log in. Contacting to web hosting support team I can now access my website.

    Can you please look into my website to see what is going on?

    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    Hello,

    We tried activating the latest version but you need to follow the above steps.

    Please rename the plugin folder to remove the error and then follow the above steps.

    Looking forward to helping you. Thank you.

    Hi,

    Thanks for your support.

    Yesterday I noticed my website shut down again after opening a support ticket. And I am sure this happened when you check on it.

    I contacted my web hosting support team and got it back, but they disabled the Rank Math plugin, saying to install the old version of it.

    Will it work if I follow the two steps above and then install the Rank Math plugin as well?

    If possible I would like to avoid my website shut down again.

    Looking forward to your help.

    Thanks in advance.

    Hi,

    I followed steps above on staging website and reactivated Rank Math plugin 1.0.49.1-beta.

    Now it works!

    Thanks for your kind support.

    Have a great day!

    Hello,

    Glad that helped.

    If it isn’t too much to ask for – would you mind leaving us a review here?
    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us and would go a really long way.

    Thank you.​​

Viewing 5 replies - 1 through 5 (of 5 total)

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