Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
Is WordPress version 4.9.15 no longer supported by RankMath version 1.0.44.1 ?
Please let me know.
Thanks
Hello,
It is supposed to be supported but I was able to replicate your issue in a clean installation with only Rank Math in WordPress 4.9.15 so I have told about it to the devs so they can develop a fix as soon as they can.
Looking forward to help you.
Hello,
I’ve rolled-back to RankMath version 1.0.43.1
Hope there will be an update soon!
Thank you
Hello,
We will let you know when the fix is released. You can also keep an eye on the changelog to know when the issue is fixed and in case of any changes.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I’ve just updated to the latest version and the issue has been fixed, thank you.
Though the following setting for single Product pages is no longer working (WooCommerce):
SEO Titles & Meta >> Post Types: Products >> Single Product Description:
%title%: %wc_shortdesc%
Please advise.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The preview in SEO Titles & Meta is just that, a preview which sometimes doesn’t have any data and will only display the variable. The setting, if set to, work efficiently to show the short description in the product meta. You can check the page source or use https://www.heymeta.com to confirm this.
Hope that helps. If you have any further question(s), please let us know. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked with https://www.heymeta.com and I found another error: The page title is not showing up. (Please check the link in Sensitive Data)
The default description for single Product pages is set to the following: %title%: %wc_shortdesc% However this setting is no longer working after the last update… (Please check the link in Sensitive Data)
Thanks for your help.
Hello,
This is not an issue, the post_excerpt( description added in the Short Description field ) takes higher priority than the global meta settings that have been configured in the plugin. So basically, the global settings are used as a fallback when content is not added to the Description field and when the Product short description field is also blank.
To change this behavior and use the global settings, please add the following code to your theme’s functions.php file:
/**
* Allow changing the meta description sentence from within the theme.
*
* @param string $description The description sentence.
*/
add_filter( 'rank_math/frontend/description', function( $description ) {
if(is_singular('product')){
$value = RankMath\Helper::get_settings( 'titles.pt_product_description' );
return '' !== $value ? RankMath\Helper::replace_vars( $value, [] ) : '';
}
return $description;
});
I hope that helps.
Hello,
I’ve added the code to my child theme’s functions.php file. Though it’s not working…
I guess from now on I’ll need to add the meta description and title manually for each product page
The global meta setting for the other pages are (still) working…
Hello,
I have checked the site and I didn’t see the code added, did you removed it? If not, could you let us know where you added it so we can try to help you with this?
Looking forward to help you.
Hello,
Yes, I removed the code when I notated it didn’t work.
I’m a little reluctant to use code snippets because it might stop working in further updates of the plugin…
I think it’s better to get into the habit by adding meta descriptions and titles manually for all (product) pages
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
