Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems this purchase was not made with any referral link as the system has not tracked it being made from a referral.
This can happen if the person making the purchase has some browser caching and cookie cleaner and run that before making the purchase or if the purchase was made with a different browser/incognito mode.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
