Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
The access provided doesn’t seem to work.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
please try again. because that is the access and I am in it. which message appears? send me a print please? I also can’t update the plugin. an error appears.
error: Update failed: The directory could not be created.
I changed the password, please try again
Hello,
Thank you for the follow up.
I was able to access your site, you see to be using an outdated version of Rank math. I tried to update but it shows an error the directory could not be created. I then tried adding the health check and troubleshooting plugin and it also shows the same error, I have attached the screenshots in the sensitive section.
Here is an article you can check on this error: https://wpdatatables.com/installation-failed-could-not-create-directory/
Looking forward to helping you. Thank you.
but do you know why this message is showing up? know this error?
and another doubt, do you think that updating will not have this problem? managed to simulate how I spoke?
Hello,
Similar issues often arise if there is an issue with the plugin folder of your site.
You can get in touch with your hosting provider so that they can check that and fix the folder issue.
For the update, using an updated version of the plugin is recommended as we are fixing bugs and add improvements in updates. So update the plugin to check if the issue is still there.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
