Hello,
We apologize for the issue you are facing with the Primary Category option not appearing in the Rank Math settings. This can happen if your product’s permalink structure is set to use %product_cat%, and it may also be related to how the homepage is configured or other settings in your WordPress setup.
To address this, please ensure that you have enabled the Meta Box for products, as this is where you can set the Primary Category. If you are still unable to see the option, it might be beneficial to check if there are any conflicts with other plugins or themes that could be affecting the display of this option.
If you need further assistance or have any other questions, please reply to this ticket, and a human agent from the Rank Math Support team will overtake the ticket and provide more specific guidance based on your website’s configuration.
Thank you for raising this concern!
Where can I see if the Meta Box for products is enabled or not ?
Hello,
The meta box option is the Add SEO Controls option in Titles & Meta > Products.
However, we’re unable to replicate this issue where the Primary Taxonomy option is not showing in the product settings.
Could you please confirm if you’re using WooCommerce on your site?
Meanwhile, assuming you are using the latest version of all the plugins and the themes (please update if not yet), you can try checking for plugin/theme conflict on your site.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Yes, I use Woocommerce.
I will update plugins and themes, but this is a problem I have been facing since the beginning of the installation. I think I had this problem when I used Yoast Seo as well.
Hello,
The primary taxonomy feature/option might be getting a conflict with one of your plugins or theme if it happens with Yoast as well.
Let us know how this goes after updating your plugins so we can check further.
Thank you.
I updated the plugins but it still doesn’t work.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Ok, let me ask my developers to make the complete backup, and I get back to you with the information you need.
Thanks
ok here are the information you need
Hello,
We checked your website WordPress Dashboard → Rank Math SEO → Titles & Meta → Products and Product Category has been chosen as the Primary Taxonomy as shown in the image below:
Please some URLs where this issue you described occurs so we can check further.
We look forward to hearing from you.
Thank you.
All the URLs are concerned,
For example, I want to put one article in the category “soldes” (sales in English) but don’t want to change its Url. If I add this new category, the Url changes
Make a try and add any category (like soldes/sales) to any Url you want and the Url changes
Hi there,
Did you have the time to check ?
Hello,
Can you please elaborate on this issue so we can understand what is wrong?
You can share this information with a screen recording using https://www.loom.com/ This will help us understand and replicate the issue on our end so that we can investigate the issue further.
We look forward to hearing from you.
Did you try what I explained ?
Hi There
Are you capable to do something ?
