Admin broken

#636299
  • Resolved Shakeel Quadri

    7 months, 2 weeks ago

    Rank Math free

    After installing and setting up RankMath, I optimised the home page and then tried to login a week later and the problems started from there.

    Problem: RankMath database errors on login + Unable to access or edit pages in quick edit view.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Adetayo

    7 months, 2 weeks ago

    Hello again,

    In this case, it would seem like there is a conflict with one of the plugins or the theme you are using.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet).

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thank you.

    Shakeel Quadri

    7 months, 2 weeks ago

    Rank Math free

    1. Installed and setup Health Check Plugin
    2. Tried Quick Edit and save the page without issue.
    3. Enabled rankmath and the issue came back.
    4. Enabled theme and all plugins apart from rankmath and (quick edit) saved the page without issue.

    I still get this error: WordPress database error: [Table ‘SCWORDPRESS-32392348.wp_rank_math_analytics_objects’ doesn’t exist]
    SHOW FULL COLUMNS FROM wp_rank_math_analytics_objects

    P.S I only see the following (rankmath0 tables in the database:

    wp_rank_math_internal_links
    wp_rank_math_internal_meta

    Shakeel Quadri

    7 months, 2 weeks ago

    Rank Math free

    i have added the login and ftp to the original post

    Adetayo

    7 months, 2 weeks ago

    Hello again,

    Thank you for providing the login details.

    Apparently, the Install Analytics code toggle was off, which was why Rank Math was unable to fetch the necessary data. So we enabled the Install Analytics code option as shown below:

    We have been able to resolve this issue following this guide: https://rankmath.com/kb/analytics-issues/#no-data.

    Please confirm this and let us know if the data is now fetching correctly from Google.

    We can’t seem to replicate the issue with the ‘accessing or editing pages in quick edit view’. Can you confirm if this has been resolved?

    If you have any other questions or concerns, please don’t hesitate to reach out to us. We’re always happy to help.

    Thank you for choosing Rank Math!

    Shakeel Quadri

    7 months, 1 week ago

    Rank Math free

    yes that now works, thank you.

    Adetayo

    7 months, 1 week ago

    Hello,

    We are happy it helped you. Do you have any other questions or do you want us to mark this as solved?

    Thank you.

    RankBot

    6 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Admin broken’ is closed to new replies.