Admin Ajax / Kinsta

#408788
  • Resolved Lukas
    free

    Dear all,

    Kinsta advised to contact you as the developer of the WordPress Plugin Rankmath.

    The problem is that there is a lot of delay on our site which seems to be caused by RankMath and associated admin-ajax spikes.

    Kinsta said “the main delay is coming from the RankMath plugin and its scheduling of actions”

    Could you kindly help forward how we can fix this?

    I have no idea why this is happening.

    Best wishes

    Lukas

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please share more details about the issue you are facing? You can also create and share a screencast of the issue using a tool like https://loom.com/ so we can check this further.

    Looking forward to helping you.

    The issues we are facing are, that the site is slow due to a high load of admin-ajax calls (more than 600 in one hour) and php requests. Kinsta provides a diagnosis module that helps to narrow down potential issues. When doing that, RankMath is shown as the primary issue with producing 66% of all delays on the site.

    The action “shutdown” is often shown as well.

    We have already controlled the Heartbeat of WP with WP Rocket.

    We would need to know why this is happening and what can be done to reduce the load that RankMath produces. Kinsta recommends to delete RankMath, however I don’t think that’s appropriate.

    Hello,

    We would like to know the specific query that is causing the issue and provide an advice accordingly.

    Please install the plugin Query Monitor on the affected website and look for queries related to Rank Math.

    If you prefer, we can take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I checked but wasn’t able to replicate the issue. Your site seems to be working fine and the loading speed is also fine. I installed the Query Monitor plugin to check if there are any slow queries but there weren’t any.

    If it happens on using a specific option or page, please share the details to replicate it so we can check and assist you further. You can also ask Kinsta to share the details of the requests made by our plugin that are slowing down your site.

    Looking forward to helping you.

    Thank you. I guess the last update resolved the issue then

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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