Adding new Website to same account

#54836
  • Resolved Mario

    3 years, 11 months ago

    Rank Math free

    Hi, i am trying to add a website to an account, where I already registered a site with Rankmath.

    But somehow I am not able to make it work, also there is no option in the backend to add websites.

    So after installing RankMath on the new site, it asks me to connect to a free account. there is an option to login to existing account, when i login nothing happens.

    Do i need to create a separate account for each website?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    Could you please perform a clean reinstall (deactivate, remove and install again the plugin) then attempt to activate and let us know how it goes

    Looking forward to helping you. Thank you.

    ​​​​​​

    Yann Briand

    3 years, 11 months ago

    Rank Math free

    I have the same problem with the WordPress Plugin (Version : 1.0.43). I performed a clean reinstall, but nothing changed. I already have an account with a website, and I would like to use RankMath for another project with the same account.

    Mario

    3 years, 11 months ago

    Rank Math free

    I did that and now it worked like a charm. Thank you!!!

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.


    @Mario     we are glad your issue is now resolved.


    @Yann     Briand are you already logged into Rank math in the device you are using. If so, you can logout, go through the activation process again. Let us know how it goes.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Yann Briand

    3 years, 11 months ago

    Rank Math free

    Hello Michael,
    I just tried your tip : logout then activate process…
    Unfortunately, nothing better. After clicking the blue button “Activate Rank Math”, the process stays at the same step.

    Michael Davis

    3 years, 10 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Adding new Website to same account’ is closed to new replies.