Hello,
I’m sorry to hear that you’re facing difficulties adding keywords using the Rank Math plugin on your website faceplugin.com. If you’ve already checked for plugin conflicts and didn’t find any issues, and there are no JavaScript errors in the browser console, there might be another reason causing this problem.
One possible cause could be related to the meta-data not saving correctly. In such cases, it’s recommended to check if there are any firewall settings blocking Rank Math from saving the data. Firewalls can sometimes prevent access to specific files needed for saving metadata.
To resolve this, please ensure that Rank Math is not being blocked by your firewall. Whitelisting Rank Math and its related files can help in allowing the data to be saved properly. You can follow the instructions provided in this link to whitelist the necessary files using Wordfence in Learning Mode.
If after checking the firewall settings, the issue persists, please feel free to provide more details or open a support ticket in our Rank Math support forum here. Our support experts will investigate further and assist you in resolving the problem.
Thank you for reaching out, and we’re here to help you with any further questions or concerns.
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
I’d like to talk with human agent
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi
I shared the credentials in the sensitive data section.
Please be careful when you make changes
Thanks
Hello,
The API routes of our plugin are returning a 404 error on your site.
Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/
You can follow this guide to edit the .htaccess file:
https://rankmath.com/kb/edit-htaccess/
Once done, try to add the focus keyword again and let us know if the issue persists.
Looking forward to helping you.
Hi
Can you please let me know where I can find .htaccess file in my website?
Hello,
You can find it in your site’s root directory using FTP or File Manager. You can also follow this guide to edit .htaccess using our plugin: https://rankmath.com/kb/edit-htaccess/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi
I visited the link you shared to get the default WordPress .htaccess file.
But i don’t know what it is really.
Can you please share entire code with me here?
Thanks
Hi
I replaced .htaccess file but it does not work yet.
Can you please login to my website and try?
Thanks
Hello,
Please include your website FTP details in the sensitive data section so we can fix this issue on your website.
We looking forward to hearing from you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
Please check if your website has the ModSec (ModSecurity) feature enabled in your server as it can block the saving module from Rank Math. You can get in touch with your web host for assistance with this process.
If so, you can disable that and check if the issue still persists on your site. If it does, this suggests that the rules that have been set are blocking the requests from our plugin.
Let us know how this goes.
Hi
I disabled it by modifying .htaccess file but it’s not working.
My current .htaccess file is like following.
# BEGIN WordPress
RewriteEngine On
RewriteRule .* – [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
<IfModule mod_security.c>
SecFilterEngine Off
SecFilterScanPOST Off
</IfModule>
# END WordPress
Hello,
We already shared the issue with our developers and they are investigating it. As soon as we get some updates, we’ll make sure to let you know here.
We would really appreciate your kind patience regarding this issue.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
