Active Content AI Plan But No Permission

#757009
  • Resolved Henry Korir

    2 months ago

    Rank Math pro
    Content AI Expert

    I have paid for the Content AI Plan and received a confirmations email indicating that the plan is activated. Nothing was provided for uploading to the plugins nor instructions on how to proceed. I refreshed and logged out and logged back in and still have no permission to use the Content AI Plan. the instruction video presented after purchasing is totally misleading because nothing marches the step by step instructions. If there is something else e.g. Renkmath pro I needed to purchase for the Content AI Plan to work, then I didn’t know about it nor was I presented with that condition prior to purchase and I would kindly request a refund.

Viewing 1 replies (of 1 total)
  • Adetayo

    2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see that your account has been upgraded with the Content AI Creator subscription. You can check the subscription information here: https://rankmath.com/my-account/subscriptions/?tab=cai-subscription

    To resolve this, please ensure you have updated to the latest version of our plugin which is Rank Math Free v1.0.213 according to the Rank Math changelog: https://rankmath.com/changelog

    Then follow the guide below to restore the credit on your website:
    https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    However, if the issue persists, please share a screenshot of the pop-up notification you see with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Active Content AI Plan But No Permission’ is closed to new replies.