Activation Issue

#57212
  • Resolved Josh Etheridge

    4 years, 6 months ago

    Rank Math business

    Hi there!

    I just activated to the latest version of RankMath 1.0.43.1 and my site was activated with RankMath but after the update it is asking me to activate. What happens is I select to Activate, select my Google account, it goes to the RankMath splash screen to add the domain to my account, then I click ok… and then it goes back to my WordPress site and never activates.

    I have tried deactivating the RankMath plugin, clearing cache/cookies, any thoughts would be appreciated!

    • This topic was modified 4 years, 6 months ago by Josh Etheridge. Reason: Added login information
Viewing 9 replies - 16 through 24 (of 24 total)
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  • Alberto

    4 years, 6 months ago

    Rank Math business

    Hello,

    We released today an update (Rank Math 1.0.44) which could fix your issue. Could you update to that version and let us know if that fixed your issue?

    Looking forward to help you.

    Jorge

    4 years, 6 months ago

    Rank Math free

    I upgraded to 1.0.44. Same problem. I’m downgrading again.

    Jorge

    4 years, 6 months ago

    Rank Math free

    Ok, now the working version is not available in the dropdown. I’ll have to get it from a backup.

    Michael Davis

    4 years, 6 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The credentials provided don’t seem to be working anymore.Could you please update this so we can dig deeper into this issue.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Jorge

    4 years, 6 months ago

    Rank Math free

    I can’t provide credentials here since it’s not my own ticket. Let me know if I should open a separate one.

    Bogdan

    4 years, 6 months ago

    Rank Math free

    I tried the new version, no difference, so I have to roll back again. But now I have a new problem, the plugin keeps auto-updating to the last version, event though the Auto Update option is OFF!

    Alberto

    4 years, 6 months ago

    Rank Math business

    Hello @tech46 and @bogdanjitianu,

    Could you create a new thread with your issue so we can help you there easily? (Since you will have access to the Sensitive Data section)

    Looking forward to help you.

    Jorge

    4 years, 6 months ago

    Rank Math free

    I think this might have something to do with older WordPress installs that don’t use UTF-8 as the default database encoding. See here:

    https://support.rankmath.com/ticket/missing-tables-in-redirections/#post-62035

    Alberto

    4 years, 6 months ago

    Rank Math business

    Hello,

    Thank you for sharing it, as I said in the other thread, I will share it with the devs so they can take a deeper look into it and determine if that fixes the issue or if there is another reason.

    Looking forward to help you.

    RankBot

    4 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 16 through 24 (of 24 total)
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The ticket ‘Activation Issue’ is closed to new replies.