I’m having the exact same issue, driving me nuts… it’s all on a fresh install, i’ve tried incognito, I’ve tried hard-refresh and delete cookies, I’ve tried deactivating/uninstalling the plugin and re-installing, but it just does the same damn thing everytime.
http://www.alpinevalleyconstruction.com
Wordpress 5.4.1
Rankmath 1.0.43.1
Using the Status & Tools tab of Rankmath, I rolled back to version 1.0.42.3 and it works perfectly, shows that it’s activated, etc
I think they have a bug.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I can’t replicate this on my installation.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi there!
Upon using the Site Health Check troubleshooting mode with all plugins “disabled” and the default theme switched. The same result is occurring as originally stated.
Any further thoughts?
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I have activated the website for you.
Please check.
I just logged in and went through the usual process. I am not sure why it wasn’t working for you.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
What a PITA. After several hours of messing with misc settings in WP and Google Search Console/Google Analytics. I rolled back Rank Math from 1.0.43.1 to version 1.0.42.3 and now the plugin activates when clicked on. Also, most of the features such as Search console/Analytics seems to be working.
Hello @tonygilihan,
Did you face the same issue as the original poster? What tests did you do before rolling back to the previous version?
I ask so we can try to reproduce the issue so we can know what to fix.
Looking forward to help you.
I had the same problem, cannot activate the plugin and cannot see the website in the dropdown from Search Console (but the property is verified in GSC).
SOLUTION: install/rollback to 1.0.42.3 version, that will solve both issues. But don’t update the plugin because the issues will be back.
@RankMath team: there is a problem with the new version of the plugin, the old one works just fine.
Hello @bogdanjitianu,
Thank you for your input, I have just notified the devs so they can check it as soon as possible and hopefully release a fix soon.
Looking forward to help you.
Instead of opening a new post, I just want to say I have the same problem. I am installing Rank Math for the first time on this site – can’t get Search Console list of sites, then can’t get plugin activated.
I rolled back, both things work now.
Hello,
Thank @Jorge you for contacting Rank Math today.
The dev team have been notified of this. Please be patient with us while we look into this issue.
Looking forward to helping you. Thank you.
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Hello,
Your site is already connected to Rank Math. Were you able to fix the issue?
Looking forward to helping you.
No. I got it upgraded to 1.0.43.1, plugin says “not connected” and search console doesn’t connect either.
I rolled back to 1.0.42.3 once again, it all works again.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
