We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
There are no specific settings that I can advise you that will resolve the issue, however, since I can’t replicate this issue on my end, I would like to have a closer look at your end so that I can debug it and try to help.
We will not be making any settings changes on your site.