Account is free version but i have paid

#696823
  • Resolved Support

    4 months, 2 weeks ago

    Rank Math free

    Account is free version but I have paid

    Order ID: RANKMATH231128-2231-39136 Order Created: November 28, 2023
    Paid In Full: November 28, 2023

    Purchaser Wade Cockfield
    Australia
    Product Support https://rankmath.com/ s******@r***********
    Seller
    FastSpring
    801 Garden Street
    Suite 201
    Santa Barbara, CA 93101 US
    questionacharge.com ARN 3000 0970 3953
    Description Quantity GST Amount
    Content AI Starter
    Billed yearly. Trial Until 12/12/23
    1
    USD 0.00 USD 0.00
    Rank Math PRO
    Billed yearly. Next Billing Date On 11/27/24
    1
    USD 4.90 USD 79.00
    Discount
    – USD 30.00
    Subtotal
    USD 49.00
    GST (10%)
    USD 4.90
    Total
    USD 53.90
    Invoice ID: IVFQTRNEKFSFA3XM5DNKNPNF7KBE

Viewing 1 replies (of 1 total)
  • RankBot

    4 months, 2 weeks ago

    Hello, we apologize for the inconvenience you’re facing. It seems that you’ve purchased the Rank Math PRO plan, but your account is still showing the free version. We understand this can be frustrating, and we’re here to help.

    To resolve this issue, we kindly ask you to provide us with your Rank Math account email address and the Order ID: RANKMATH231128-2231-39136. Once we have this information, we will investigate the matter and ensure that your account reflects the paid Rank Math PRO plan you’ve purchased.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.

    Sources:
    Rank Math PRO – Pricing Plans for Businesses & Individuals
    Content AI – Your Personal AI Assistant by Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    3 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Account is free version but i have paid’ is closed to new replies.