Hello. I apologize for the inconvenience you are facing. To address your concern about accidentally purchasing the Content AI plugin instead of the SEO plugin, you can follow these steps:
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Purchase the Rank Math SEO Plugin: You can visit the Rank Math website and purchase the Rank Math SEO plugin directly.
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Contact Support: If you encounter any issues during the process or need further assistance, please assign this ticket to a human agent using the available buttons, and they will guide you through the necessary steps to resolve this issue.
Thank you for raising this concern, and we appreciate your understanding.
Sources:
Bulk Editing Options in the Rank Math SEO Plugin
Content AI – Your Personal AI Assistant by Rank Math
Hello,
Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.
It seems that you already purchased the PRO subscription. Can you please confirm if you wish to refund the Content AI subscription?
Looking forward to helping you.
Hello, no problem.
Yes please, i wish to refund content AI plugin.
Many thanks!
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
No problem, tahnks for your help!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on WordPress or TrustPilot about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
