access

#199908
  • Resolved J
    Rank Math free

    Hi,
    I’ve purchased PRO version with my company’s email and I haven’t received the access.
    [email moved to sensitive data section]
    Please help.
    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    We send the confirmation and logins to the email used upon purchasing.

    If that’s a different email from the email you have provided above, please also provide your company’s email address so we can locate the purchase. You can add it in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    If we were able to locate the purchase, please also confirm if you want us to merge both of the accounts.

    Looking forward to helping you.

    Thank you.

    J
    Rank Math free

    Hi,
    Could you please remove my email please?

    Hello,

    Thank you for the follow-up.

    I’ve already moved your email to the sensitive data section. Could you please confirm if you still wanted to delete this ticket?

    Looking forward to helping you.

    Thank you.

    J
    Rank Math free

    Hi,
    I’ve created a PRO ticket:
    https://support.rankmath.com/ticket/reset-password-2/
    I’m not receiving the reset password email.
    Thanks for your help.

    Hello,

    Thank you for the follow-up.

    I’ve already replied to your ticket for further instructions.

    Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘access’ is closed to new replies.