Access lost

#791659
  • Roar Amundsen

    1 week, 6 days ago

    Rank Math pro
    Content AI Starter Trial

    Hello Support,

    Due to the launch of our new website, unfortunately, we have lost access to our Pro subscription, consequently preventing us from reconnecting our site with Rankmath.
    When I try to reset the password, I receive a message stating that the email is unknown.

    Our domain is engelsholmevents.dk. Subscription has been paid via Fastspring on march 23.

    What steps can we take to resolve this issue?

    Best regards,
    Pernille

Viewing 1 replies (of 1 total)
  • RankBot

    1 week, 6 days ago

    Hello,

    We apologize for the inconvenience you are facing with accessing your Rank Math Pro subscription after the launch of your new website. To resolve this issue, we recommend following these steps:

    1. Recover Access to Rank Math Pro Subscription:

      • Visit the FastSpring Checkout Page and enter the email address used for the Rank Math Pro subscription.
      • Check your inbox for an email from our Rank Math SEO team with a unique login link to FastSpring. Click on the “Click here to manage your orders” link.
      • Follow the instructions in the email to access your account and manage your subscription.

    2. Contact Rank Math Support:

      • If you are unable to recover access using the above steps, please create a ticket at our support forum.
      • Provide details about your subscription, including the domain (engelsholmevents.dk) and the payment date (March 23).
      • Our support team will assist you in regaining access to your Rank Math Pro subscription.

    If you encounter any difficulties or need further assistance, feel free to reach out by creating a ticket, and our team will promptly assist you.

    Best regards,
    Rank Math Support Team

    Sources:
    How to Cancel Your Rank Math PRO Subscription » Rank Math
    How to Change or Update the Payment Method » Rank Math
    Rank Math Refund Policy » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

Viewing 1 replies (of 1 total)

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