A big problem when unnistalling

#122811
  • Resolved Samuel Duque
    Rank Math free

    Hello today i have been with a big headche… im debuggin a problem in the search engines, so today i tried unnistaling temporaly Rank Math, but this is when all the problems came… the database still full of Rank Math codes…

    Well, i have the plugin Advanced DB Cleaner PRO ‘3.1.6’ for cleaning my data base and clear orhpans in wp options, so when i unnistall Rank Math i get many orphans. As usually when we delete a plugin we get orphans, and always is safe to delete them, but with rank math, it distroy the site.

    I have tested +10 times and always after deleting rank math and clearing the orphans the wordpress site got destroid… I lost all the work i have been done since december 2 (17 days of work) because right after deleting rank math and optimizing the data base the wordpress get rubish. Even my hosting tried to fix it and they could not… i had to use a data base backup from 2 december and lost hard work and money.

    Also i used the functions.php code to delete all rank math information from my data base and it doesn’t eliminate completly all, the wp options and other data base still with hidden rank math code and is almost imposible to remove it. I have this data base since +5 years and now is full of rank math code almost imposible to erase.

    Anyway i made a video showing you in real time. For now i cant eliminate anything from rank math, i have lot of orphans that i cant delete, for +5 years i always mantain 0 orphans and now i have to let them there or i kill completly the wordpress.

Viewing 4 replies - 1 through 4 (of 4 total)
  • so you will just ignore me? and thats how you want me to upgrade to pro version?

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    It seems to be working fine from our end. Please check this screencast:
    https://i.rankmath.com/O7k3l8

    Did you use the code BEFORE you deactivated and deleted Rank Math?

    Yes i used the code:

    /**
    * Filter to remove Rank Math data from the database
    */
    add_filter( ‘rank_math_clear_data_on_uninstall’, ‘__return_true’ );

    did everything, i had to hire a guy to clean the orphans… But still with RM im the whole data basse like options, meta etc…

    Hello,

    We understand that and you used the correct code.

    However, in your screencast – you added the code and then deleted the plugin. The code needs to be present before you de-activate the plugin – not delete it.

    Did you try that method as we have mentioned that here already:

    You seem to have deactivated Rank Math, add the code, and remove the plugin.

    It should have been to add the code, deactivate the plugin, delete the plugin.

    Hope that helps.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘A big problem when unnistalling’ is closed to new replies.