Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please let us know if you are using the block from Kadence that is called “Buttons (Adv)”? We ask this because we noticed an issue with that block and our Content Analysis API and our developers are currently investigating that.
If you’re using this block on your pages, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section so that we can check the issue further for you.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Yes, I’m using Kadence theme and the block “Buttons (Adv)” in it.
Sorry, I’m uncomfortable in sharing the login url of my site. Can’t you please update your plugin after resolving this issue?
Hello,
We have noticed this issue with the Kadence block and our Content Analysis API, and our developers are currently investigating the issue although, initially the issue is caused by the recent Kadence update.
We suggest you get in contact with Kadence Blocks support as well and inform them about this issue as it is coming from their end. Some of our users have been directed to also report the issue to them so they can have it fixed.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.