A Big Error in Rank Math Plugin

#646691
  • Resolved Alice
    Rank Math free

    Hi, I’m using the free version of Rank Math Plugin. It was working fine but today, there is an issue. My more than 4000 words article is showing on RankMath sidebar as 5 words long, and all my keywords are shown as not used in the content. Score of my article/post has gone down from 94 to 63. Same is happening with all posts and pages of my site. It seems that all functions of the plugin stopped working. Please resolve this issue. Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Alice
    Rank Math free

    ???

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please let us know if you are using the block from Kadence that is called “Buttons (Adv)”? We ask this because we noticed an issue with that block and our Content Analysis API and our developers are currently investigating that.

    If you’re using this block on your pages, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section so that we can check the issue further for you.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Alice
    Rank Math free

    Yes, I’m using Kadence theme and the block “Buttons (Adv)” in it.
    Sorry, I’m uncomfortable in sharing the login url of my site. Can’t you please update your plugin after resolving this issue?

    Hello,

    We have noticed this issue with the Kadence block and our Content Analysis API, and our developers are currently investigating the issue although, initially the issue is caused by the recent Kadence update.

    We suggest you get in contact with Kadence Blocks support as well and inform them about this issue as it is coming from their end. Some of our users have been directed to also report the issue to them so they can have it fixed.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘A Big Error in Rank Math Plugin’ is closed to new replies.