Hello,
Thank you for contacting Rank Math support. We understand that you want to activate your Content AI credits on WordPress.
Please follow these steps to activate your Content AI credits on WordPress:
- First, ensure you are logged in to the same account you used to purchase the Content AI credits. You can check your account details here: https://rankmath.com/my-account/
- On this page, you should see the correct number of remaining credits for your Content AI. Here is an example of how it looks:
- If the number of credits is correct on this page, but not on your website, you need to disconnect and reconnect your Rank Math account on your WordPress dashboard. To do that, go to Rank Math > Dashboard > Help and click the Disconnect button. Then, click the Connect button to reconnect your account. See these screenshots for reference:
and 
- Finally, go to your Content AI page and refresh the credits count by clicking the Refresh button. This will sync your website with our server and show you the updated number of credits. Here is how to do it:
To learn how to use the Content AI feature, read this guide: https://rankmath.com/kb/how-to-use-content-ai/
We hope these steps will help you fix the problem. If you still have any issues or questions, please let us know. We are always happy to help.
Thank you for choosing Rank Math.
Try that still not working
Hi there,
Thanks for your reply. We appreciate your patience and cooperation.
We want to help you resolve your issue with the Content AI credits as soon as possible. To do that, we need to verify if your website is synced with our server correctly.
Please follow these steps to check your Content AI credits on our website:
- Go to https://rankmath.com/my-account and log in with your Rank Math account credentials.
- Click the “Websites” tab on the left sidebar.
- Can you please confirm the number of credits shown here?.
Thank you for choosing Rank Math.
Best regards
Hi kym,
Thank you for making the purchase. Your support means the world to us, and we hope that you are happy with your purchase. If there’s anything that we can do to make you even happier, please let us know!
YOUR ORDER DETAILS
Content AI Credits Package
Download Now
Note: We look forward to seeing your improved website.
View your invoice.
Contact UsPrivacy Policy
You are receiving this email because you signed up on RankMath.com
Rank Math Ventures LLP, EC-320, G-8, Area Rajouri Garden, Maya Enclave, Hari Nagar, New Delhi, IN – 110064
Copyright © 2018-2023 Rank Math. All rights reserved.
when click sign there problem
Content AI Credits Package
Download Now
click to down link, send to sign to account, when trying sign, not letting in
Hello,
We have looked into your account more closely and it seems that you have asked for a refund on the Content AI credits that you purchased last year.
The credits you see in the account area is in fact the total number of AI credits your connected website already used previously.
For example, as you can see in the screenshot here:
9/ 205 means the account(websites) has used 9 Content AI credits out of the total of 205 and this account still has 196 AI credits left to be used.
I hope this clarifies your doubts.
You can purchase more Content AI credits from here: https://rankmath.com/content-ai/
Please do not hesitate to let us know if you need my assistance with anything else.
Thank you for making the purchase. Your support means the world to us, and we hope that you are happy with your purchase. If there’s anything that we can do to make you even happier, please let us know!
YOUR ORDER DETAILS
Content AI Credits Package
Download Now
Note: We look forward to seeing your improved website.
View your invoice.
Contact UsPrivacy Policy
You are receiving this email because you signed up on RankMath.com
Rank Math Ventures LLP, EC-320, G-8, Area Rajouri Garden, Maya Enclave, Hari Nagar, New Delhi, IN – 110064
Copyright © 2018-2023 Rank Math. All rights reserved.
This was day
Please get supervisors to sort out
I report
Rank Math Team
Hello kym Mellor,
Your subscription to “75 Content AI Credits” was successfully activated.
Manage Your Orders
Your Subscription
75 Content AI Credits x 1
Subscription will be renewed by vendor
Full Terms and Subscription Management
You have received this email after an order made through FastSpring – an authorized reseller.
Rank Math Team
Hello kym Mellor,
Thank you for your purchase. Below is your product delivery information.
Manage Your Orders
Your Order
75 Content AI Credits
Subscription will be renewed by vendor
Full Terms and Subscription Management
USD 19.00 x 1
Charges will appear on your bill as FS *rankmath
Order Reference: RANKMATH230526-7129-80117
View Invoice
Tax: USD 1.90
Total: USD 20.90
You have received this email after an order made through FastSpring – an authorized reseller.
this hat recieved today in email i***@t*************************
Hello,
Thanks for the additional information.
We can see the recent content AI credits under the provided email.
You need to ensure that you are logged in and connected to the correct Rank Math account to utilize the credits.
And because you have two active accounts and to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
If you don’t want to merge the accounts, please follow this guide that my colleague provided you previously using the correct account.
Let us know how it goes.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
