500 Server Error since 3 days

#51799
  • Resolved Josef Weindler
    Rank Math pro

    Hello,

    since 3 days i become a server error if i update any site in the indexing api

    I don´t know why?

    Thanks for your help

    • This topic was modified 3 years, 10 months ago by Josef Weindler. Reason: Login Details to WP Admin
Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math today.

    1.Websites phrase 500 errors in many ways but they’re all basically saying the same thing: there’s a general server issue going on right now.

    2.Most of the time there isn’t anything you can do but contact the website directly and then wait on them to fix it.

    3.In the off chance there is a problem on your end, try clearing the cache and deleting any cookies from the site with the error.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    but the website is on, and i cleared al caches, it´s only your indexing api, that gives the error.

    Greets

    Alberto
    Rank Math business

    Hello,

    You should ask your hosting support to check it since as my colleague said, 500 errors are usually from the server.

    But if you want, we could take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hello,

    Please ask your web host for the error log.

    That will give you an idea of why you are getting a 500 error on that plugin.

    Some common reasons are memory exhausted, time out etc.,

    Hope that helps.

    Alberto
    Rank Math business

    Hello,

    I have been checking the website but when I go to the Indexing Console and try to check the status, I get a 403 error.

    It is telling me “Permission denied. Failed to verify the URL ownership.”. Could you go over the Indexing guide (https://rankmath.com/blog/google-indexing-api/) and check if everything is well configured? (Or configure it again) Since it seems there is some error on that configuration that doesn’t allow the plugin to use the API.

    Looking forward to help you.

    Hmm, ok, i see it, i become also a 403 error.

    I will check it. Thanks for your help.

    Greets Josef

    Now it´s ok.

    There was a issue with the owner File in the search console.

    I delete it and make a new one.

    Thanks a lot for your help. Top Support for free Plugin.

    Rating 5 of 5 or 10 of 10 how you will see it.

    Thanks, wish good healthy and a nice weekend.

    Greets Josef

    Todd
    Rank Math free

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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