500 – Internal Server Error Version 2

  • I am having trouble getting the site map function to work Please look inside and see if there is something that you can do.
    Thanks,

    Jason

    • This topic was modified 5 months, 3 weeks ago by Jason Pope.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The default login URL https://domain.com/wp-admin does not seem to work for your site. Could you please share the login URL so that we can check this further?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Michael,

    I added the login info in the Sensitive Data section. Thank you for your help.

    Jason

    Hi Jason,

    Thanks for the follow up.

    You are using a custom permalink structure that does not seem to be playing nicely with the Rank Math sitemap module.
    I have raised this with our developers for closer investigation and we will be getting back to you in a short while.

    We appreciate your patience. Thank you.

    Thanks Michael for the update.

    Hello Jason,

    This is a very weird issue.

    Can you please ask your web server hosting provider to provide you with the error log?

    We would want to look at that file and locate the root cause of this issue.

    We look forward to helping you.

    Hi Todd,

    Thanks for looking into this, I have not been able to get my permalink structure to change without the links not working. I have tried many things as you can tell by looking at my htaccess file. So I think its related. I am a layman though. I think I have the file. I made a copy of my log file, script. How do I upload the file to you? Shall I can copy and paste the contents into sensitive data?

    Thanks,

    Jason

    Hello,

    Thanks for getting back to us.

    Please upload the file to Google Drive and then send us the open share link on the sensitive data section.

    We are looking forward to your response. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Jason,

    Thanks for getting back to us.

    We are checking this problem and we will be getting back to you in a short while.

    Thank you for your patience.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘500 – Internal Server Error Version 2’ is closed to new replies.