500 Internal Server Error after enabling automatic redirection on slug change

#8789
  • Resolved Jason Hollister

    4 years, 10 months ago

    Rank Math free

    I have included the error message I am receiving in ‘sensitive data’. Basically immediately after I enabled the setting to allow RankMath to handle redirects, my entire site was a 500 error.

    I tried disabling RankMath but the issue is still there.

    I also wonder where it is grabbing the server administrator email address from? That is not a real email or one I have ever used.

    Thanks a bunch for your help in advance. I will probably end up restoring from a backup but I’d still love to know what happened here.

    Edit: Since I’m here, is there any way to override one redirection with another? For example, I want a “Starts with” redirection as a sort of catch-all, but I have a page that starts with the same bit, but I want to redirect it to a different place, and I can’t figure out if that’s possible. The “exact match” seems to override the “starts with” in most cases, but doesn’t seem to in this particular case.

    Thanks for your help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 10 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This issue should now be resolved in the latest update v1.0.27.3.
    For your first question, it is likely that this email address belongs to your host.

    It is not possible to override this kind of redirection when it has already been assigned to other pages. I would suggest that you create a regex rule for the new page that you would like redirected to a different page. Please take a look at the following guide for more info on this: https://rankmath.com/kb/setting-up-redirections/

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Jason Hollister

    4 years, 10 months ago

    Rank Math free

    I don’t understand what you mean by it is not possible. The system has to have some way of deciding between two rules if both match. It is working in most cases but not others. How does it decide which to follow?

    Michael Davis

    4 years, 10 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    What I mean is that this would not be the most efficient method of handling the redirections. It is recommended to create unique redirection rules that will not conflict with the existing rules.
    You can also modify the “Starts with” rule to a “Contains” operator to avoid the conflicts.

    I hope this info helps. Thank you.

    RankBot

    4 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘500 Internal Server Error after enabling automatic redirection on slug change’ is closed to new replies.