Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the credits with some other email address.
Can you please confirm if you received a receipt from FastSpring.com regarding your purchase? If yes, please share it so we can locate your account.
You can also check the spam folder of your email account to see if the email is present there.
However, if you’ve not received it, please share the last name that appears on your card along with the last 4 digits of the card used or your PayPal email address.
We really look forward to helping you.
Hi,
Yes, I used my personal email m*********@b*************** to purchase the credits. It wasn’t until after I purchased the credits that I thought, maybe I should have used the email associated with my RankMath account.
Regards
Mike
Hello,
We checked and were able to locate the purchase on your personal ID.
Would you want us to merge the accounts for you? If so, please let us know your preferred email address and we will do the needful.
Looking forward to helping you.
Thank you.
Hi,
The preferred email is m*********@b***************
Thank you
Mike
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please follow this guide to reconnect your Rank Math account and see if the credits get updated on the website: https://rankmath.com/kb/website-not-shown-in-account/
Let us know how that goes.
Hello,
We’re glad that we could address the concern.
Please feel free to get in touch if you require any further assistance.
Thank you.
