404 when saving (not caused by theme or plugins)

#49258
  • Resolved Trikigalletas
    Rank Math pro

    Hi,

    every time I try to save the settings in Rank Math it leads me to a 404 error page with an url like this -> mydomain.com/wp-admin/admin-post.php. I have already tried this tutorial https://rankmath.com/kb/check-plugin-conflicts/ and the error persists without plugins or themes activated.

    This is happening with all the websites that I am trying to move from Yoast to Rank Math.

    Thank you πŸ™‚ πŸ™‚

    • This topic was modified 3 years, 10 months ago by Trikigalletas.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Alberto
    Rank Math business

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Done πŸ™‚

    Hello,

    I couldn’t access your site’s admin area with the login you added in the Sensitive Data Section. Can you please check and update the capabilities?

    Looking forward to helping you.

    The data is correct. Try a second time in a row. Sometimes the cache plugin and security (All in One) give problems. I can also open a temporary login with the plugin but I think I need an email to send de URL.

    Hello,

    Thank you for contacting Rank Math today.

    The problem is you the permission assigned to this user account.
    Please elevate the access to an administrator so that we can be able to investigate this further.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Those are the details of the administrator account, there are no more users.

    Hi there,

    Thanks for the reply.

    Clicking on any admin menu link takes us to a 404 page as shown below:
    Screenshot

    Could you please give us a step to step procedure that we can follow to access the backend?

    Thank you.

    I think I found the problem.

    The hosting blocked a process of the plugin considering it malicious. ThatΒ΄s why all the websites where I installed it gave the same error.

    Thank you very much to everyone for your help. I will mark this ticket as resolved and proceed to delete sensitive data.

    Thanks!! πŸ™‚ πŸ™‚

    Alberto
    Rank Math business

    Hello,

    We are super happy that you were able to solve your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Review done. Thanks for your help.

    Hello,

    We appreciate the review πŸ™‚

    Have a great day!

Viewing 13 replies - 1 through 13 (of 13 total)

The ticket ‘404 when saving (not caused by theme or plugins)’ is closed to new replies.