Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This is very odd, could you please check if this is resulting from a conflict with one of your installed plugins by performing these steps:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
I follow the step. all the plugin disable under troubleshooting mode. then i enable Rank Math and the problem still happen.
Hello there,
Thanks for the follow up.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
Would you mind including the link to your site too in the sensitive data section so we can look into the issue.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i just included my url in the sensitive area
BTW, after the update today, the issue seem to resolved
sorry. it seem like not resolved. please take a look. my apology
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have just logged in to your site but I could not reproduce any saving problem or 404 errors when saving the General Settings.
Could you please test this out from a different browser?
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
