404 page when try to save general setting

#119379
  • I cannot save SEO settings on “General settings”. Also not able to fill the web master tools > Google Search Console filed. The same 404 error will appear and not allow to save the settings. Kindly help me to fix the issue. Many thanks.

    PS – Site health in good condition and all the plugin updates, issues everything has cleared.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    Can you please navigate to Settings > Permalinks, Select the Post Name option there (if not), and save the changes. If the issue persists, could you also try to clear your website cache and give it a go?

    I hope that helps. Thank you, and looking forward to your update.

    I cleared the cache and I have already set the permalinks as post name in the beginning. Still shows the 404 error.

    Hello,

    Sorry for the delay.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section for us to investigate further.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    I hope that helps. Thank you, and looking forward to your update.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Dear Reinelle, Thanks for your time. Still, it’s continuing. As you requested, I added a temporary login at Sensitive data. Kindly take a look and fix the errors in RankMath saving issues.

    Thank You.

    Hello,

    We might need to investigate this further, please include your FTP logins too in the sensitive section.

    Looking forward to helping you

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘404 page when try to save general setting’ is closed to new replies.