404 on /sitemap_index.xml - Support

Resolved Claudia Messner
5 years, 1 month ago

Rank Math free

Hello folks,

every now and then, the google crawler is getting a 404 response on the /sitemap_index.xml link. It’s the only link, getting a 404. At the same time /sitemap-pt-****-2016-06.xml is accessible. Whenever I click on /sitemap_index.xml the url is working just fine. Goin’ to settings/permalinks saving again doesn’t seem to get rid of this error. It’s the only URL throwing a 404 error. Since it’s a the sitemap URL it’s an important URL.

Please have a look at this issue.

Viewing 7 replies - 1 through 7 (of 7 total)

Michael Davis
5 years, 1 month ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

This is very odd and unexpected, could you please let us know how often this happens so that we can advise further?

Looking forward to helping you. Thank you.

Claudia Messner
5 years, 1 month ago

Rank Math free

Hello Michael,

Thanks for your response. Here is a log excerpt. It’s working fine at the moment again. Like stated above, I’m pretty sure it will appear in a couple of days.

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
15/11/2019 09:44:38 (1 day 1 hour ago)
IP: 66.249.**.** Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
15/11/2019 09:37:27 (1 day 1 hour ago)
IP: 66.249.**.** Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
15/11/2019 05:56:08 (1 day 5 hours ago)
IP: 66.249.**.** Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
15/11/2019 05:43:19 (1 day 5 hours ago)
IP: 66.249.**.** Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
14/11/2019 18:03:47 (1 day 17 hours ago)
IP: 66.249.**.** Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
14/11/2019 13:54:45 (1 day 21 hours ago)
IP: 66.249.**.** Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
14/11/2019 13:40:23 (1 day 21 hours ago)
IP: 66.249.**.** Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
14/11/2019 11:02:37 (2 days ago)
IP: 66.249.**.** Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
14/11/2019 05:22:43 (2 days 5 hours ago)
IP: 66.249.**.** Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
14/11/2019 04:13:47 (2 days 7 hours ago)
IP: 66.249.**.** Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
04/11/2019 19:24:49 (11 days 15 hours ago)
IP: 66.249.**.** Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Google, United States tried to access a non-existent page www.******.***/sitemap_index.xml
04/11/2019 18:19:40 (11 days 17 hours ago)
IP: 66.249.**.**Hostname: crawl-google
Human/Bot: Bot
Type: 404 Not Found

Michael Davis
5 years, 1 month ago

Rank Math pro

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Darryl Kinley
5 years ago

Rank Math free

I’m facing a similar issue. Is there any update re: resolution?

Michael Davis
5 years ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

This problem could have something to do with caching of the sitemap file on your end. Could you please disable any caching plugins that you have installed and let us know if the problem is still reproduced?

Looking forward to helping you. Thank you.

Darryl Kinley
5 years ago

Rank Math free

Hi. I’m not sure why but the sitemaps are showing on Google again and they are updating on the Rankmath side as well.

Thanks!

Michael Davis
5 years ago

Rank Math pro

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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