404 error on Woocommerce category after updates, clear cache, add new & ???

  • We have been experiencing ‘random’ 404 errors on our Woocommerce since adding RankMath. We are not sure exactly what causes them, but re-saving permalinks (settings -> permalinks) seems to fix the problem.

    However, we do not know when there is a problem until someone tells us or we visit ourselves. 🙁

    We think it happens when cache is purged, a new category is added &/or other updates (such as adding/updating plugins, woocommerce settings etc) but we cannot pinpoint exactly. It’s really frustrating and concerning.

    Some Relevant Settings:

    * Rank Math > General settings > Redirections: Auto post redirect = ON
    * Rank Math > Links > Strip category base = OFF
    * Rank Math > Woocommerce > Remove base = OFF
    * Rank Math > Woocommerce > Remove category base = ON
    * Rank Math > Woocommerce > Remove parent slugs = OFF
    * Settings > Permalinks > Common settings: = Custom Structure – /%category%/%postname%/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have shared it with the devs and they will be looking into it. If you find any other details to make us easier to reproduce it, please let us know.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I tried creating a new Product Category, deleting it, updating the WooCommerce Settings but still I was not able to reproduce the issue. Can you please try making some changes in the Staging site and tell us if you get any 404 error on the Category page?

    Looking forward to helping you.

Viewing 4 replies - 1 through 4 (of 4 total)

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