404 Error on One Page

#320601
  • Resolved Jenna Fawley
    Rank Math free

    Hello –

    With RankMath activated I was having trouble with 404 errors on my blog page and project page. I went through all of the steps on the RankMath Knowledge Base regarding throwing 404 errors and it fixed the blog page.

    However, another one of my pages still arent working. This is a page that leads to separate project pages. I cannot fix it and it will only work when I deactivate RankMath.

    Please help with this issue as I am not sure what to do. Link: https://forgetmeknotvenue.com/wedding-decorations/

    Thank you,

    Jenna Fawley

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I checked and figured out that you have a category with the same slug as your page: wedding-decorations. Since you had enabled the Strip Category Base option, the URL of the category and page was the same and the category was being loaded instead of the page.

    I have disabled the strip category base option and now the page is loading fine. Please change the slug of the category if you want to keep the option enabled.

    Hope this helps.

    Please don’t hesitate to get in touch in case you need any other assistance.

    Thanks.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘404 Error on One Page’ is closed to new replies.