404 error on new product categories

#11090
  • Resolved Campcraft

    5 years, 3 months ago

    Rank Math pro

    I am having a problem creating new product categories on my woocommerce website.

    When I create a new product category the url displays as a 404 error.
    If I disable Rank Math the url displays properly without a 404 error and when I reactivate Rank Math the url continues to display correctly.

    I have turned off all plugins except for woocommerce and rank math whilst using my theme Flatsome and the problem still happens
    If I run the woocommerce and rank math plugins with the twenty nineteen theme the new category displays correctly from the start.

    This has only been a problem since the update to 1.0.30.2 [Jul 23, 2019], previously adding product categories worked fine with all my plugins and flatsome.

    • This topic was modified 5 years, 3 months ago by Pratik.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have been able to replicate the conflict with Flatsome on your site and I will pass this on to our dev team for closer investigation.
    I have deactivated the “Remove Category Base” option in Rank Math and installed the Premmerce WooCommerce Manager plugin that has this functionality on your site.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Rank Math

    5 years, 3 months ago

    Hello,

    Just tested by creating a new category (deleted now) and everything seems to be working just fine.

    Please check the screencast added in the Sensitive area.

    If we are missing something, please let us know how to reproduce the error.

    Looking forward to helping you. Thank you.

    Campcraft

    5 years, 3 months ago

    Rank Math pro

    Rank Math, thanks for the fix.

    What was the problem in the end?

    Campcraft

    5 years, 3 months ago

    Rank Math pro

    Sorry, the problem isn’t fixed. It appeared to be ok but Michael Davis’s work around was still active. With Premmerce deactivated and Rank Math category base removal reactivated, the 404 problem is back.

    General Settings – Woocommerce – remove category base ON the 404 problem is still there when adding a new product category.

    The problem also extends to WordPress post categories with Premmerce turned off and Rank Math category base removal switched on.

    The only way I can get new categories to show with category base removal active is to deactivate and reactivate Rank Math

    Pratik

    5 years, 3 months ago

    Hello,

    It looks like the permalinks are not getting flushed when a new category is created.
    I’ve forwarded this issue to our development team, they will further debug this issue and release an update if needed with the fix.

    For now, please update the permalinks after creating a new category instead of deactivating and reactivating the Rank Math plugin, that should fix the 404 issue.

    Hope that helps. Thank you.

    Campcraft

    5 years, 3 months ago

    Rank Math pro

    I have installed the new update Version 1.0.31 but the 404 error is still there.

    Balazs

    5 years, 3 months ago

    Hello,

    Please try flushing the permalinks one more time, that should solve the 404 issue and it should not come up anymore with the new version.

    To flush the permalinks, you just need to navigate to Settings > Permalinks. Simply visiting the page should do it, but you can also click on the Save button once to make sure.

    If the issue comes up again, please let us know, and we will take another look at this.

    Thank you.

    Campcraft

    5 years, 3 months ago

    Rank Math pro

    I’ve tried flushing the permalinks and it only worked for adding one category – I have to visit the permalinks page every time I add a new category. Unfortunately its not a long lasting fix for the problem.

    I also have the following 404 error showing up in 404 Monitor on any new products added, don’t know if its related:

    tents/tent-accessories/tent-poles/oztrail-fibreglass-tent-pole-kit-9-5mm/feed
    tents/tent-accessories/tent-poles/oztrail-fibreglass-tent-pole-kit-12-5mm/feed
    tents/tent-accessories/tent-poles/oztrail-fibreglass-tent-pole-kit-7-9mm/feed

    Pratik

    5 years, 3 months ago

    Hello,

    Please check the screen recording I added in the Sensitive Data Section. You don’t have to flush the permalinks every time you create a new product category, just reload the page once.

    Hope that helps. Thank you.

    Campcraft

    5 years, 3 months ago

    Rank Math pro

    Thank you the Product category 404 issue seems to be resolved.

    I am still getting errors on the 404 error monitor whenever google crawls any new products added. The 404 errors always have the format:

    productcategory/subcategory/productname/feed

    Any suggestions on this?

    Pratik

    5 years, 3 months ago

    Hello,

    It looks like you’ve disabled feeds on your site. Please add below code in robots.txt file ( which should be in the root folder ):

    
Disallow: /feed 
Disallow: /comments/feed 
Disallow: /feed/$ 
Disallow: /*/feed/$ 
Disallow: /*/feed/rss/$

    This will prevent the Search engines from crawling the feeds URL.

    Hope that helps. Thank you.

    Campcraft

    5 years, 3 months ago

    Rank Math pro

    That’s great, thank you for your help.

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

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