Hello,
Thank you for contacting the support and we regret the inconvenience caused.
I logged into your website’s admin area but was unable to replicate the error. Please have a look at the screencast in the sensitive data section of this ticket.
If there’s a specific post with the error, please share its URL so that we can have a closer look.
However, could you confirm if you’re using a firewall? If yes, please whitelist the routes mentioned in this guide and see if that fixes the issue: https://rankmath.com/kb/meta-data-not-saving/#firewall
Looking forward to hearing back from you.
Thank you.
Hello @segurihostsoporte,
Thank you for contacting Rank Math support.
Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/
You can follow this guide to edit the .htaccess file:
https://rankmath.com/kb/edit-htaccess/
Let us know if the issue persists.
We are here to assist you.
Done and yes, the issue persists.
the same with https://simonetta.cl/
Could it be something in the settings maybe?
Hello,
Can you please share your website’s FTP login so we can further debug the issue? You may share the FTP login details in the Sensitive Data section.
Looking forward to helping you on this one.
Thank you.
for me, only microsoft edge shows this error. chrome and fifefox doesn’t show error.
Hello @oleksiirozhko,
Thank you for reaching out to us.
404 in our API route may indicate a misconfiguration in the website, this may be a firewall or in your .htaccess. Can you try resetting your .htaccess to the default configuration, clear your website cache, and try checking it again?
Let us know how that goes. Looking forward to helping you.
i found the reason. Change version php 8.1 to 7.4 in my cpanel.
Hello @oleksiirozhko,
Thank you for sharing your input although I can’t replicate this from my end given the same PHP version if you can share a recent error log from your end, that should help us further determine the cause of this issue.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
