Hello, we apologize for the inconvenience you’re experiencing with the Content AI feature. It seems that you’re encountering a “Forbidden” error when trying to use the “Research” function, despite having 4.2K credits available.
This issue could be due to various reasons, such as a temporary server error or a misconfiguration. To troubleshoot this, we recommend the following steps:
- Clear your browser cache and cookies, then try accessing the Content AI feature again.
- Ensure that your Rank Math plugin is up to date. If not, update it to the latest version and check if the issue persists.
- Check if there are any conflicting plugins by temporarily deactivating other plugins and testing the Content AI feature.
- If the issue persists, please reach out to our support team by assigning this ticket to a human agent using the available buttons, and we will investigate further to resolve this for you.
If you have any further questions or need assistance with this matter, please feel free to let us know. Thank you for bringing this to our attention.
Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
The account you have used to open this ticket does not have a Content AI subscription. A content AI subscription is required to use Content AI: https://rankmath.com/content-ai/#pricing
If you however have a Content AI subscription on another account can you please share
the email address of the account or search and forward a receipt from FastSpring.com so we can locate your account and verify it.
If you want we can merge both for you.
We look forward to hearing back from you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
