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Hi,
Every once in a while, I check the RankMath 404 error logs and try to redirect pages/items that are dead or throwing 404 errors and also getting a lot of traffic to a more relevant page.
I’m trying out the RankMath redirect feature and when I try to redirect one of those dead URLs to a different page, it does not work. The change is not reflected in the 301/Redirect section of RankMath.
I did previously have a dedicated 301 redirect plug in however I disabled that and tried RM’s feature, and it still does not work. See images below.
https://www.dropbox.com/s/3k8r1ddhyl6qsod/Screen%20Shot%202021-03-12%20at%209.01.57%20AM.png?dl=0
https://www.dropbox.com/s/lcuryrg7w6o1o25/Screen%20Shot%202021-03-12%20at%209.02.12%20AM.png?dl=0
Any thoughts or suggestions?
Stephen
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Hello,
Thanks for getting back to us.
Could you please verify that the Redirections table exists on your database? You can do that by going to WordPress Dashboard > Rank Math > Status & Tools > System Status and check the Rank Math tab.
In case the tables are not created let’s try to recreate them by heading over to WordPress Dashboard > Rank Math > Status & Tools > Database Tools and press the “Re-create Tables” button.
After doing this you should be able to insert the redirections correctly.
Let us know if this fixes the issue.
Looking forward to hearing back from you.
Hello,
Thanks for your reply.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Thanks for getting back to us.
Your hosting provider created the redirections tables wrongly. They didn’t make the appropriate changes to the tables prefix and that’s what’s causing the issue here.
I changed the code to the appropriate one to use on your website, executed the query and now the tables show correctly in the database.
Lastly, I tested adding a redirection and it showed correctly.
This should fix the issue for good.
Let us know if you have any other questions or require any further assistance.
The ticket ‘301 Redirects Not Working’ is closed to new replies.