2nd ticket

#489955
Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    As you’re not receiving any email to update payment method, please get in touch with FastSpring’s support and they will assist you further with this: https://fastspring.com/consumer-support-form/

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    Can I just purchase from you?

    Hello,

    Rank Math is partnered with FastSpring, a global full-service SaaS payments platform, and we don’t handle transactions directly.

    This is why although you’re purchasing Rank Math directly from us but the payment process is being handled by FastSpring. So in your case, I would like to suggest you to get in touch with the FastSpring support to see if they can resolve the issue for you.

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    ok, will go there now.. thanks

    Hello,

    Sure! Let us know how it goes.

    Meanwhile, please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Hi,

    I wanted to make sure all my info will still be available on my site when I get a new subscription. Below is the information I received from Fast Springs.

    Please advise.
    Thanks

    Hello Julian!

    Thanks for getting back.

    We are sorry for the inconvenience you have had with this product, unfortunately FastSpring (us) only handles payment processing issues and we aren’t really sure if everything will be in place on your sites if you purchase a new subscription. To get a proper response about your site inquiry, you will need to contact the seller again at s******@r***********.

    Our sincerest apologies for all the hassle. If you have no further questions, there is no need to respond. We will be solving this case and it will close in five days. Once the case status is closed, we will not be notified of any responses or comments, so if you find you need further assistance, please create a new case.

    Regards,
    Dayana C.
    FastSpring

    Hello,

    It seems like a confusion. Please accept our apologies.

    You must do it from our website if you want to restore the purchase.

    Please follow these steps to restore your purchase:
    1. Log in to your account (which you already are if reading this message).

    2. Purchase a new Business subscription from here:
    https://rankmath.com/pricing/

    3. Once completed, please reply to this ticket, so we will ensure your subscription matches the perks offered in the one that recently expired.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘2nd ticket’ is closed to new replies.