Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like some other plugin or your theme is adding the second meta description.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Actually, I am not a pro, if I give a temp login, I hope the frontend of the website will not be affected as I have read in the instructions.
Or is it possible to do remote desktop troubleshooting?
Kindly guide me in this regard
Hello,
Thanks for getting back.
Don’t worry the frontend of your site will not be affected and we will not make any changes on your site that can affect your site in a bad way. We need access to figure the cause of this issue.
We really look forward to helping you.
Kindly tell me what role to assign and expiry of login.
Please also tell me what changes you have made to the site once you finished checking the site.
It will be really helpful if you could find the culprit plugin, moreover earlier when I used to post on social media or WhatsApp through the site URL, the primary image of the page used to populate on the link but now it’s not happening. Need your help in that regard also. I think resolving the main issue will also resolve the secondary one.
Looking forward for your support
Hello,
Thanks for the reply.
We will only check your settings and plugins to find the cause of the issue so you can provide us the admin rights. We will inform you of all the operations and troubleshooting steps that we will perform on your website.
Regarding your secondary issue, could you please share some URL(s) of the posts which are having this issue?
Looking forward to helping you.
Thanks.
All of the urls are showing the same meta description without any image. Examples mentioned in the first of this thread
I have sent the login link in the sensitive data section valid for 1 hour, kindly check and revert
Hello,
Thanks for sharing the details.
I checked and figured out that the second meta description was being added by your theme. I have removed it and now there is only one meta description, that is being added by Rank Math.
For the social share issue, all the og tags are present in your page’s source code. The issue is being caused either due to the CSS minification or cache plugins. To resolve the issue, please follow the steps mentioned in the following article: https://rankmath.com/kb/open-graph-image-not-displaying/
Hope this helps. Let us know if you need any further assistance.
Thanks a lot for your help.
Could you please share what all changes had been made?
Kindly share also how did you disable it?
Are 2 meta descriptions good for a site from SEO point of view?
I had gone through the link for the social share issue, it is for sure causing due to cache plugins or CSS minification. I had been doing that through Rank math for social share but it’s available only for Facebook & Twitter.
How to do it for other social portals like WhatsApp.
Is disabling CSS minification a good option?
Your suggestions would be highly solicited.
I followed the steps mentioned in the link but it didn’t help – https://rankmath.com/kb/open-graph-image-not-displaying/
I have inserted the images in the social share part of the RankMath plugin as suggested, but it’s not populating while sharing it on Facebook/Twitter.
Kindly suggest how to do it for all portals including WhatsApp and other.
Thanks
Hello,
Thanks for your reply.
The meta options from your theme settings were disabled since it was generating additional meta tags.
Are 2 meta descriptions good for a site from SEO point of view?
Having 2 meta tags for a single purpose (like meta description), might confuse the search engines and may negatively impact your website’s SEO.
How to do it for other social portals like WhatsApp.
Rank Math outputs OpenGraph meta tags for social images, the OG tags are used by many social media platforms including Whatsapp. So if you configure the social section and your featured image of the post properly, you will be able to share links on WhatsApp with preview images.
Is disabling CSS minification a good option?
There can be an enormous amount of CSS codes present even in a simple website. This might impact the speed and performance of the website. CSS modification minifies the CSS files and removes the unwanted CSS scripts to improve the overall speed and performance of the website.
Hope this helps.
Thanks.
I have inserted the images in the social share part of the RankMath plugin as suggested, but it’s not populating while sharing it on Facebook/Twitter/Whatsapp or any social portal
Link – https://www.thestonestudio.in/eightfold-path-of-buddha/
Kindly help in this regard.
Hello,
Thank you for the update.
I’ve checked your site, and it seems that the og:image tag is already present in your page’s source code. However, it seems that you are using minification on your website and your cache plugin is inputting too much inline CSS into your page source, that’s why your OpenGraph tags are pushed way too down your page’s source.
If this is the cache, you must move your inline CSS to a file because Facebook and other social networks will only look for OpenGraph tags in the first 60kbs of your page’s source.
If they don’t find it, they will assume you haven’t added them. They don’t want to waste their resources crawling huge pages looking for OpenGraph tags.
Once done, please clear your website’s cache and check you page using Facebook Debugger Tool
I hope that helps. Thank you, and looking forward to your update.
As I am not a developer kindly tell how to inline CSS to a file
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
