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Hi,
We restricted use, to only allow our agency to use Content AI credits.
We have done 1 blog in the last week. So should have only used 500 credits.
However, we now have 0 credits out of 45000
How is this possible?I am trying to refresh credits, but the message says we need to update the plugin. But it is up to date!
Please help this is URGENT.
Thanks,
Stuart
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Hello,
Thank you for reaching out to us, and I apologize for the inconvenience you are experiencing with the Content AI credits.
It seems like there might be an issue with the credit count. To resolve this, please make sure you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, head over to your Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/ to check if you are able to see the correct remaining credits.
If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account in your WordPress admin area > Rank Math > Dashboard > Help. After doing so, refresh the credits count in the Content AI settings so the plugin can request the updated credits from our server and display the correct count.
Here are some screenshots for reference:
I hope this helps, and please let us know if you need further assistance with anything else.
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