Я не вижу тексты в редакторе “Записей”

#320706
  • Resolved Фатеева Елена – духовный психолог

    2 years, 4 months ago

    Rank Math free

    После установки и частичной настройки плагина у меня пропали в редакторе записей все тексты уже написанных статей. Просто чистое поле в редакторе, хотя на сайте они отражаются нормально. Что делать? Я не могу теперь отредактировать ни одну запись, потому что просто нет в редакторе текста этой записи.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    2 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    We really look forward to helping you.

    Фатеева Елена – духовный психолог

    2 years, 4 months ago

    Rank Math free

    Я нашла плагин с которым конфликтует Rank Math. Это плагин Classic Editor . Можно ли как то устранить этот конфликт?, потому что оба плагина мне очень нужны.

    Jeremy

    2 years, 4 months ago

    Hello,

    The Classic Editor plugin is completely compatible with Rank Math. Can you please delete the plugin and re-install it?

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Я не вижу тексты в редакторе “Записей”’ is closed to new replies.