Hello,
Thank you for contacting Rank Math today.
Please check the below Knowledge Base to get detailed step by step instructions:
https://rankmath.com/kb/installation/
Hope that helps.
Thank you.​​
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi i’m facing the same issue. When configuring the plugin, i want to connect to my account and when clicking the link get redirected to a 404 page. Even clicking the link provided in your reply to this ticket sends me to a 404 page.
Any tips?
Thanks
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), we would need to discard a theme or plugins issue.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit. If not, we will continue helping you.
Only the site admin would know and your users won’t be affected by this troubleshooting.
If this doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.