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Hi, my site has WooSubscriptions running as well as Rank Math.
Everything hs been working fine until a few weeks ago at which point all of our Subscription Renewal orders have been failing to process.
After much digging and from myself and the WooCommerce support team we have found that a conflict with Rank Math is causing the problem. I noticed a few others seem to have had the same issue (https://support.rankmath.com/ticket/recent-update/?nsl_bypass_cache=66973f5f7478d89fb9d31a7860b318a0)
I have been advised to remove Rank Math but I would much rather not have to if possible – can you help?
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Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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