Hello,
We apologize for the issue you are facing with WooCommerce Subscriptions after the recent update. It seems that there might be a conflict between Rank Math and WooCommerce Subscriptions, which can sometimes occur after updates.
To troubleshoot this issue, we recommend the following steps:
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Check for Plugin Conflicts: Sometimes, conflicts arise between plugins. You can check for any conflicting plugins by following our guide on checking plugin conflicts.
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Reconnect Rank Math: If you haven’t already, try reconnecting your website with Rank Math. You can do this by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help, and then click Disconnect Account. After that, click on Connect Now to reconnect.
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Update Plugins: Ensure that all your plugins, including WooCommerce and Rank Math, are updated to their latest versions. This can often resolve compatibility issues.
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Check Error Logs: Review the error logs you provided for any specific messages that could indicate what is going wrong. This information can be helpful in diagnosing the issue further.
If the problem persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please share the full error with us so that we can check the issue further for you?
Meanwhile, please follow this guideline to check if any other plugins/themes are conflicting with Rank Math: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how it goes. Looking forward to helping you.
Thank you.
Any recent updates here? I too have run into the same issue and have had to deactivate RankMath Pro in order to get any woocommerce scheduled actions to process properly.
Hello @jonschlaich,
Thank you for contacting Rank Math support. We’re sorry that you’re experiencing this issue with our plugin. We appreciate your cooperation and patience as we try to find a solution for you.
To be able to help troubleshoot this, we’ll need to see your debug log to understand what is causing the error on your website. The debug log is a file that records any errors or warnings that occur on your site. It can help us identify and fix the problem faster.
Please open a new ticket from here and share a full debug log with us. Follow this guide:
- Open your wp-config.php file. You can find it in the root folder of your site, usually in /public_html/ or /www/.
- Before the line that says /* That’s all, stop editing! Happy blogging. */, add this code:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
This code will enable the debug mode and create a debug.log file in the /wp-content/ folder of your site.
- Go to your website and try to perform the action that caused the error again, in this case, have WooCommerce Subscription and Rank Math active and attempt to make a subscription purpose – or whatever is triggering the error. This will trigger the error and generate the debug.log file.
- Go to the /wp-content/ folder of your site and look for the debug.log file. It should contain some information about the error that occurred.
- Send us a copy of the debug.log file. You can use a service like pastebin.com or wetransfer.com to upload it and share the link with us.
We hope these instructions are clear and easy to follow. If you have any difficulty or questions, please let us know. We’re here to help you.
Thank you for using Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
