Hello,
Thank you for contacting Rank Math support.
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Thank you very much for your immediate response!
I have updated sensitive data section.
Thank You in advance.
Inga
Hello,
The website no longer shows those error messages. The issues related to that has been fixed with the latest release of the plugin and given that is properly installed on the website those will no longer be generated.
Thank you.
Hello,
Unfortunately, the issue has not been resolved with the new version of Rank Math. I had to disable the debug log previously, which is why you couldn’t see the errors, but the errors have been occurring all along. As I mentioned in my initial report, after disabling the debug log, the errors were only visible in the Apache error log. I have now re-enabled the debug mode, and you can see how many errors are appearing, including those related to Rank Math. Unless something else is causing the Rank Math error, the issue persists.
Best regards,
Inga
Hello,
Can you please try clearing your website caches and check again? If the error keeps generating despite having the latest version of our plugin, please share your website FTP so we can debug this further.
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We see this issue happening on your website, but we’re not able to reproduce it, on our dev setups.
We also notice that, it’s coming from multiple places of the RankMath plugin. For these reasons, we would like to continue troubleshooting in a staging environment to avoid interfering with the production website, while at it.
Please create a staging site, and share the admin logins and FTP to that instead.
We look forward to having this issue resolved.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Thank you very much for your amazing help. I have staging version of my website – it is set to a mode accessible only to logged-in users. I have updated the login credentials in the sensitive data section for both the staging site’s admin panel and FTP access.
Thank you very much for your assistance and support. Please let me know if you need any further information.
Best regards,
Inga
Hello,
It appears like you have some IP addresses blocked, as I was not able to access the website:
see image:
Could you please confirm this.
Thank you.
Hi,
Sorry for that. My wordfence is set to block anyone who tries to log with nonexistent username. I’ve checked what has happened – You’ve used password as username and that is why wordfence has blocked you for next 4 hours. Can you please try to log in again? Sorry for inconvenience.
Kind Regards,
Inga
Hello,
It looks like the Loco Translate plugin is the source of the issue, it has some translations added related to RankMath.
Also disabling this plugin makes the logs related to RankMath and other plugins disappear.
Could you please reach out to the Loco Translate team and share with them this issue, then share with us their related feedback.
Thank you.
Hello,
Thank you very much for your amazing help. I have contacted loco plugin team and will let you know when I get any answer.
Best regards,
Inga
Hello,
That is great!
Kindly update us when you hear back from them.
This ticket will be kept open so you can update us when this issue has been resolved. However, if the ticket has been closed by the bot, you can open another ticket referencing this one.
Thank you.
