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Hello,

Can you please update all the plugins, themes & WordPress to the latest version before we try to debug?

Looking forward to helping you. Thank you.

Hello,

We noticed that WordPress is not updated to the latest version.

We can not debug on an older version of WordPress due to the React based nature of our code.

Looking forward to helping you. Thank you.

Hello,

Please take a complete backup of your site, so we can proceed with the debugging.

Looking forward to helping you. Thank you.

Hello,

We do not have the admin access to check anything.

Please replace the current version with this one:
https://i.rankmath.com/aGxNMQ

and then connect again. Please let us know if the account gets disconnected again.

Or, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you. Thank you.

Hello,

Please update all your plugins, themes & WordPress to the latest version.

Also, the access you provided does not have admin rights so we can not debug properly.

Looking forward to helping you. Thank you.

Hello,

Assuming you are using the latest version of the plugin, we would need to debug further.

Please add your WordPress & FTP login details in the sensitive area so we can check further.

Looking forward to helping you. Thank you.