Hello,
We apologize for the issue you are facing with your Rank Math PRO account. Since you used the wrong email address during the purchase, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
To do this, please navigate to the Rank Math Support Forum and open a ticket. In the Sensitive Data section, make sure to include both email addresses, and specify which one you would like to keep as your preferred email address.
Here’s a quick guide on how to submit your ticket:
- Enter a one-line summary of your issue in the Ticket Title section.
- Provide more details in the Ticket Question section.
- Include the email addresses in the Sensitive Data section.
- Click the SUBMIT YOUR TICKET button.
Once you submit your ticket, our support team will assist you in resolving this issue.
Thank you for raising this concern, and we appreciate your understanding!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have replied to your other ticket about the same issue. We are closing this one in favor of that.
Looking forward to helping you.