Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Then I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The health check plugin is still not functioning well in this site.
Is the site you shared a development site? Can we make some changes to troubleshoot the issue? If it’s a live site, please create a duplicate test site of the same so we can investigate and dig deeper into this.
Looking forward to helping you. Thank you.
deactivated health check despite I couldn’t see why it shouldn’t function.
The site is live but no heavy load. I got a copy so if you fuck it up its not problem.
Hoppe you noticed the English version of the start page works well… does that make sense?
Looking forward hearing from you.
Patrick
Hello,
We are so sorry for the delay in our response but it looks like the login URL is no longer working.
Could you please add that again?
the login permissions are renewed. Hope to see progress now 🙂
Hello,
We released a beta update that might fix the issue you mentioned.
Please opt-in by enabling this option and updating the plugin manually:
https://rankmath.com/kb/version-control/#beta-updates
Once updated, please update here if the issue’s resolved.
Looking forward to hearing from you. Thank you.
P.S. You can read the changelog here:
https://rankmath.com/changelog/#beta
Hello,
We cannot replicate this issue on our test install but we see the issue on your website.
Could you please share your FTP details with us so we can ask the dev. team to investigate the issue further?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
updated the ftp server login for you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
