GA4 Not showing data - Support

Resolved Susan
1 year, 3 months ago

Rank Math free

Hi RankMath Team,

My Google Analytics is not showing. I have gone through the instructions, disconnected RM from GA4, and reconnected, but my data is still not fetching, so the instructions told me to send a support ticket. Please see below and advise. Thank you! -Susan

Viewing 4 replies - 1 through 4 (of 4 total)

RankBot
1 year, 3 months ago
Hello,

We apologize for the issue you are facing with Google Analytics not showing data. Thank you for raising this concern.

If you’ve already disconnected and reconnected Rank Math to GA4, here are a few additional steps you can take:
1. Check Tracking Code: Ensure that the Google Analytics tracking code is correctly added to your site. You can verify this by looking for the measurement ID (G-XXXXXX) in the source code of your website. You can also search for google_gtagjs to find it easily.
2. Install Analytics Code: If you are not using any external plugin or theme to add the tracking code, make sure to enable the Install Analytics code option in Rank Math’s Analytics settings.
3. Test Connections: Go to Rank Math SEO → General Settings → Analytics and click on the Test Connections option. This will help you validate the connection with your Google account. A green signal indicates a valid connection, while a red signal indicates an issue.
4. Use Tag Assistant: Utilize the Tag Assistant from Google to verify if the correct Analytics code has been added to the frontend of your site.
If you continue to experience issues after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for your patience!

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
Rakibuzzaman Siam
1 year, 3 months ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Please note that in the free version of the plugin, Rank Math only fetches the data from Google Search Console, not from Google Analytics.

If you’re not able to see the data from Google Search Console, please try to follow the steps mentioned in this guide: https://rankmath.com/kb/delete-old-analytics-data/

Let us know how it goes. Looking forward to helping you.

Thank you.

Susan
1 year, 3 months ago

Rank Math free

Ahh, okay. From what I remember, RankMath was showing analytics when I initially installed it. Anyway, I will soon upgrade to the paid version. Thank you for your help.

Will the information that I pasted from the plugin (above info in pink) be public? I’m not sure how sensitive the information is. Can you delete it or store it away? I also unknowingly submitted the same question. I wasn’t sure if you received it, as my account was showing that I hadn’t submitted a question. Can you please delete it as well if the information is sensitive? Thank you for all your help!

Warmest Regards,
-Susan

Great
1 year, 3 months ago

Hello,

The content of the sensitive data section is not public. It can only be seen by you and the Rank Math team, and the content is cleared when the ticket is marked as resolved.

However, you pasted the same content in your other ticket without using the sensitive data section, so the information was public on that ticket. I have just moved the content on that ticket to the sensitive data section, so it should no longer be public.

Thank you for your patience and cooperation.

RankBot
1 year, 2 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘GA4 Not showing data’ is closed to new replies.